1. Lean Process Management & Optimization Policy
- Map core processes such as consulting, sales, procurement, logistics, service with value-stream maps, RACI, and KPIs.
- Eliminate all types of waste including defects, waiting, over-processing, over-production, transport, inventory, unused talent.
- Sustain performance through PDCA improvements.
2. Customer-Centric Solutions Policy
- Offer configurable consulting packages, modular training, and fit-for-purpose machinery configurations.
- Address complaints with root-cause analysis.
- Reduce total cost of ownership via operator training, documentation, and remote support.
3. Sustainability & Circular Economy Policy
- Prefer energy-efficient, repairable, and recyclable designs; specify recycled/low-impact materials.
- Extend product life and enable reuse.
- Optimize routes and consolidate loads to cut logistics emissions.
- Comply with legal requirements regarding waste, substances hazardous to health and environment.
4. Ethics, Compliance & Occupational Safety Policy
- Full compliance with law, competition, trade, and anti-corruption.
- Conduct regular risk assessments; enforce Personal Protective Equipment and safe-work standards onsite.
5. Data Privacy Policy
- Maintain confidentiality in all engagements.
- Include KVKK/GDPR clauses in contracts.
6. Training & Capability Policy
- Annual skill plans covering technical, lean/process, customer communication, and sustainability.
- Standardized curricula for clients on operation, maintenance, safety, and efficiency.
7. Responsible Procurement & Partner Policy
- Evaluate suppliers on quality, delivery, cost, ESG, and circular-readiness; require corrective action for gaps.
- Prioritize local sourcing where feasible to support regional development and resilience.
8. After-Sales Service & Lifecycle Policy
- Provide installation, preventive maintenance, genuine spares, remote diagnostics, and upgrade pathways.
- Manage lifecycle cost (LCC) and enable circularity through repairability, remanufacturing, and certified resale.